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Continue to ChatWhen people respond too quickly, they often respond to the wrong issue. Listening helps us focus on the heart of the conflict. When we listen, understand, and respect each other's ideas, we can then find a solution in which both of us are winners. - Gary Chapman from https://whatsmyquote.com/quote/when-people-respond-too-quickly-they-often-respond-to-the-wrong-issue-listening-helps-us-focus-on-the-heart-of